What we collect
When you send the service request inquiry form, we receive the details you type: your name, email, optional phone number, city and state, the situation you picked and your message. We also store a one-way hashed version of your IP address to limit spam. We do not ask for a street address and you should not send one.
How we use it
Inquiries are emailed to the site owner and may be stored in a database on our web host. We use them only to read and respond to your inquiry. We do not sell your information. We do not pass it to plumbers or other companies without asking you first.
Cookies and storage
The site sets one session cookie that protects the form against forged submissions. Your browser may store your motion preference and the last triage option you chose; these stay on your device. If you open the language control, Google Translate loads and may set its own cookies under Google's policies.
Retention and deletion
We keep inquiries only as long as needed to respond and for basic record keeping. To ask what we hold about you, or to have it deleted, send a request through the inquiry form using the same email address.
Children
This site is meant for adults dealing with household plumbing. We do not knowingly collect information from children.
Changes
If this policy changes, the date at the top of the page changes with it.